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HEATED FREQUENTLY ASKED QUESTIONS

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To save you the time and effort of getting in touch with us and waiting for an answer, we gathered the most frequently asked questions and categorised them below.

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What is heated motorcycle clothing?
Heated motorcycle clothing features integrated heating elements that actively generate warmth. Unlike traditional insulating layers, it actively adds heat when you need it.
How does heated motorcycle clothing work?
Our heated products feature flexible, silicone-coated carbon heating wires. Depending on the product, they can be powered by rechargeable batteries or a 12V motorcycle electrical system.
Why should I choose heated clothing instead of wearing extra layers?
Extra layers can only retain the heat your body produces. Over time, your hands and feet can cool as your body prioritises keeping vital organs warm. Heated clothing adds warmth where you need it, making longer rides more comfortable.
At what temperature does heated clothing become useful?
There is no fixed temperature. It depends on your journey and how you handle the cold. Some riders feel cold at 15°C, while others are still comfortable at 0°C. With heated clothing, you can adjust the heat to suit your needs.
Is heated clothing safe to use?
Yes. The heating technology distributes heat evenly and is designed to prevent overheating and short circuits when used correctly.
Can heated clothing overheat?
The products feature an electronic system that manages heating power and is designed to cut off the power supply if an electronic malfunction occurs.
Can I use heated clothing all day?
Yes, as long as you like.
Does heated clothing consume a lot of power?
Heated products require a fair amount of power to keep you warm. For example, our heated jacket requires 50 watts, roughly the same as a low-beam headlight bulb, to heat the chest, back, neck, and arms.
Is heated clothing suitable for commuting as well as touring?
Yes. You can connect it to a portable battery or directly to the motorcycle for unlimited power, making it suitable for daily commutes as well as longer trips.
Can I use heated clothing off the motorcycle?
Yes. Battery-powered products can also be used for skiing, cycling, and other outdoor activities.

GENERAL

How do heated motorcycle gloves work?
The gloves feature an internal carbon heating wire that distributes heat across the back of the hand, over the fingers, and beneath the fingertips, including the thumb. The heating level can be adjusted with the button on the glove. Depending on the product, the gloves can be powered by batteries in the cuffs or connected directly to the motorcycle's battery.
Which parts of the gloves are heated?
The internal carbon heating wire distributes heat across the back of the hand, over the fingers, and beneath the fingertips, including the thumb.
Do the fingertips also get heated?
Yes. The heating wire runs beneath the fingertips of each finger.
Can I use the gloves without turning on the heating?
Yes. The gloves can be worn like regular winter motorcycle gloves.
Are the gloves waterproof?
Yes. All our heated gloves are waterproof and breathable.
Are the gloves windproof?
Yes. All our heated gloves have wind-blocking capabilities.
Can I operate a touchscreen whilst wearing gloves?
Yes. All our gloves feature touchscreen-compatible fabric at the index finger, and some also at the thumb.
How long do the batteries for gloves and socks last?
Depending on the battery, product, and ambient temperature, typical runtime is 2 to 6 hours.
Can I replace the batteries during a ride?
Yes, the batteries can be replaced at any time. For long trips, a direct connection to the motorcycle is recommended to avoid running out of battery power.
Can I purchase spare batteries?
Yes. Replacement batteries are available separately.
Can I use different battery capacities?
We offer several battery options: 7.4V batteries with capacities of 2,200mAh and 3,000mAh, and 12V batteries with a capacity of 3,000mAh.
Do both gloves require their own battery?
Each glove can be powered by its own battery fitted into the cuff. It is also possible to use one battery in a jacket pocket and connect it to both gloves with a dual connection cable.
How long does it take to fully charge the batteries?
: Most batteries take approximately 3 hours to charge fully.
How do I know when the batteries are fully charged?
The charger has an LED that shows the charging status. The LED is green when the charger is connected to a power outlet. It turns red while a battery is charging and returns to green when charging is complete.

HEATED GLOVES

How does a heated jacket work?
The jacket features a single 13-metre heating element that runs throughout the garment, heating the front of the body, the entire back, the neck, and the arms. Heating is controlled through four adjustable levels using a Bluetooth-enabled button, and can also be managed with the MACNA Heated App.
Which areas of the jacket are heated?
The 13-metre heating element runs throughout the garment, heating the front of the body, the entire back, the neck, and the arms.
Can I wear a heated jacket under any motorcycle jacket?
We offer several models designed to be worn under a motorcycle jacket. Some are designed to be worn over a simple long-sleeved shirt, while others are designed to replace the jacket's thermal liner.
Can I wear a heated jacket as a casual jacket?
Our collection includes a technical jacket designed to be worn under another jacket, as well as styles with thermal padding that can also be worn on their own.
Does a heated jacket provide insulation when the heating is turned off?
A technical jacket is designed to be worn under another jacket and has no padding to retain the generated heat. Models with thermal padding can also keep you warm when the heating is switched off.
Can I connect heated gloves to the heated jacket?
Yes. All our heated jackets feature cables at the wrists for connecting the gloves. The jacket and gloves can be controlled separately, so you can adjust their heat levels independently.
Can I connect heated pants or socks to the heated jacket?
Yes. A Y-cable can be used to connect the power between the heated jacket and heated pants.

HEATED JACKET

Which areas of the heated pants are heated?
The pants feature a single 10-metre heating element that runs across the front of the thighs, around the knees, along the outer parts of the legs and across the lower back.
Which areas of the heated socks are heated?
The heated area covers the top and bottom of the forefoot and the toes.
Can I wear heated pants under any motorcycle pants?
Yes. The pants have a thickness similar to tights, so they can be worn under any pair of pants.
Are heated socks suitable for motorcycle boots?
Yes. The socks are about as thick as a thick sports sock, so they can be worn comfortably inside motorcycle boots.
Can heated socks be used for other outdoor activities?
Yes. The socks are about as thick as a heavy sports sock, and the batteries fit into a pocket at the top of the calf. The button features Bluetooth connectivity, so the socks can also be controlled through the MACNA Heated App.

HEATED PANTS & SOCKS

Which batteries are compatible with my heated product?
Depending on the product, it can be powered by a compatible rechargeable lithium-polymer battery or directly from a 12V motorcycle power supply.
How should I charge the batteries?
Use the appropriate charger for the battery. Lithium-polymer batteries have no memory effect so you can charge them as often as you like.
Can I leave the batteries on the charger overnight?
It is best to disconnect the batteries once they are fully charged. However, the charger detects when the batteries are full and stops the charging process.
How should I store the batteries?
Store the batteries in a dry place at around 75% charge and check them every 3 to 4 months.
How long do the batteries last before they need replacing?
The batteries have a useful life of approximately 500 charge cycles, so they can maintain their maximum charge for at least two years.
Can I travel by airplane with batteries?
According to the current information in our documentation, the batteries cannot be carried in checked luggage. Our batteries are below the stated capacity limits, so they can be carried in your hand luggage.
What should I do if a battery no longer charges?
There are two possible causes. The power cable may have been damaged by repeated bending, or the battery may have degraded.
Can I use third-party batteries?
We recommend avoiding third-party batteries because they are not designed specifically for use with our products.

BATTERIES & CHARGING

What power options are available for MACNA heated products?
Depending on the product, MACNA heated products can be powered by rechargeable batteries or directly from a 12V motorcycle power supply.
What is Dual Power?
Our products are designed to work with different power sources. 7.4V batteries are recommended especially for active sports or short commutes. 12V batteries provide more heat and are better suited to colder conditions. Direct connection to the motorcycle provides maximum heat and the longest possible runtime.
What is the Power Expansion System?
The Power Expansion System divides one large battery into smaller power sources, reducing bulk around the wrists.
Can I switch between battery power and motorcycle power?
Yes, depending on the product configuration.
Which power option is best for me?
7.4V batteries are recommended especially for active sports and short commutes. 12V batteries provide more heat for colder conditions. A direct connection to the motorcycle provides maximum heat and the longest possible runtime.
Can I connect my heated clothing directly to my motorcycle?
Yes, with the appropriate connection cable.
Is connecting heated clothing to my motorcycle safe?
Yes, when it is installed according to the instructions.
Will heated clothing drain my motorcycle battery?
The heating products draw power from the motorcycle's electrical system while the engine is running. You need to ensure that the motorcycle's alternator has sufficient output. According to the source information, almost all motorcycles with an engine larger than 350cc have enough available power.
How do I disconnect the power cable when getting off the bike?
Disconnect the plugs before getting off the motorcycle. Don’t worry if you forget; our Easy Connect Plugs are designed to disconnect under force just as easily.

POWER OPTIONS

Which heated products are compatible with each other?
All heated gloves can be connected to the wrist outlets on heated jackets. At the waist, a jacket can be connected to pants, which in turn can be connected to heated socks below the knees. Each product can also be connected individually to its own power source.
Can I start with heated gloves and expand later?
Yes. Each product can be purchased separately, so you can start with one item and add other heated products later.
Can multiple heated products be powered from a single power source?
Yes. Multiple heated products can be powered from a single source by using the available connection accessories.
Which accessories are available for the heated system?
The system includes connection cables for linking the heated products, battery kits, Bluetooth heated grips, and a Bluetooth battery.
Which products support Bluetooth control?
Bluetooth control is available on our Bluetooth heated grips, some gloves and on all jackets, pant, and socks.
Can all heated products be controlled together?
Bluetooth-enabled products can be controlled individually or managed together in the MACNA Heated application. The app lets you group products, change heating levels, and set timers on a touch screen, or you can make adjustments at the handlebar by using Bluetooth heated grips.
How does the MACNA Heated ecosystem work?
The MACNA Heated ecosystem lets you build your own heated setup. Connect heated gloves, a jacket, pants, and socks through the available cables and accessories, then power them from a suitable battery or directly from the motorcycle. Bluetooth-enabled products can be controlled through the MACNA Heated App, which can be operated on a touch screen or by using Bluetooth heated grips.

MACNA HEATED ECOSYSTEM

How do I connect my heated products to the MACNA Heated App?
Enable Bluetooth and GPS before registering your product in the app.
Which products are compatible with the app?
All Bluetooth-enabled heated products are compatible with the MACNA Heated App. Bluetooth-enabled heated grips are also compatible.
Can I control multiple products at the same time?
Yes. Compatible products can be grouped and controlled together through the app.
Can I set different temperatures for different products?
Yes. Each garment has a button for four heating levels: 40%, 60%, 80% and 100% power. Bluetooth-enabled products can also be managed through the app.
What should I do if the app cannot find my product?
Make sure Bluetooth and GPS are enabled. If the product still cannot be found, reinstall the app and try again.
Does the app work without an internet connection?
Yes. The app does not require an internet connection.
Is the app available for both Android and iPhone?
Yes. The app is available through the Google Play Store and Apple App Store.

MACNA HEATED APP

Can I wash heated clothing?
Yes. Disconnect the battery and remove it from the battery pocket before washing. Depending on the garment, you can wash it by hand in warm soapy water or in a washing machine on a delicate 30°C cycle. The heating cables are designed to withstand washing. Always follow the specific washing instructions supplied with the garment. After washing, dry all plugs thoroughly to help prevent oxidation.
How should I clean heated gloves?
Leather gloves are best cleaned with a suitable leather-care product. Other gloves can be washed by hand in warm soapy water or in a washing machine on a delicate 30°C cycle. The heating cables are designed to withstand washing.
Can heated clothing get wet?
Yes. The heated products are designed to be safe when they get wet.
Can I ride in heavy rain with heated clothing?
Yes. The heated products are designed to be safe to use in wet conditions.
How should I store heated clothing during summer?
Store the garments completely dry in a dry, temperate environment.
How can I maximise battery life?
Store the batteries at around 75% charge and recharge them every 3 to 4 months.

MAINTENANCE & CARE

My heated product does not get warm. What should I check?
If it is connected to a battery, first check that the battery is charged. If possible, test the product with another battery or connect it to the motorcycle's power supply. If it works with another power source, the battery is likely the issue. If it still does not work, the power cable or product may be at fault.
My battery does not charge. What should I do?
Check the power cable for damage, especially if it has been bent repeatedly. If the cable is fine, the battery may have degraded.
My battery drains faster than expected. Why?
The battery may have degraded, or it may have lost efficiency due to incorrect storage or maintenance.
My heated gloves are not heating evenly. Is this normal?
The heating element is a single continuous wire running through the glove. If the heating element is working correctly, the glove should heat across the full heated area. If the element is faulty, the glove will not heat correctly.
The heating turns off unexpectedly. What could be the cause?
A damaged or failing power cable can interrupt the power supply and cause the heating to switch off.
My app cannot connect to my heated product. What should I do?
Make sure Bluetooth and GPS are enabled. If the app still cannot connect, reinstall it and try again.
Can I reset my heated product?
There is no reset procedure for the heated products.

TROUBLESHOOTING

What is the warranty period for MACNA heated products?
There is a two-year warranty against manufacturing defects. The heating element, specifically the heating coil, has a 10-year warranty.
What is covered under warranty?
All product components have a two-year warranty. Parts subject to normal wear and tear have a six-month warranty, including items such as zips, battery capacity and Velcro.
Where can I buy replacement parts?
Replacement cables and batteries are available as spare parts through our retailers.
Can I replace a battery myself?
Yes. The batteries are fitted in a dedicated pocket in the garments and can be replaced by the user.
Where can I have my heated product repaired?
For repairs, please contact one of our retailers.
Who should I contact if I have a technical issue?
You can contact us by email at [email protected] or through your retailer.

WARRANTY & SERVICE

Which heated gloves are right for me?
The heating system is the same across all the gloves. What differs is the styling, protective features and construction materials. Well-equipped gloves, such as the Progress 3.0, Rafino, and Azra, are better suited to longer journeys. Other options such as the Foton 2.0, Unite 2.0, and Evolve, are designed for everyday use.
Which heated jacket should I choose?
For commuting, the Ascent or Nucleo heated down jackets, or the Cloud heated vest, are suitable options. For longer journeys, the Centre jacket is designed to be worn over a long-sleeved T-shirt and underneath a motorcycle jacket.
Should I choose battery-powered or motorcycle-powered heating?
You can choose between battery power and direct motorcycle power depending on your ride and the product configuration.
What is the difference between the available battery options?
The main difference is the voltage supplied to the heating system. 7.4V batteries are suitable for short rides and activities that involve movement, such as skiing or cycling. 12V batteries provide more heat and are better suited to colder conditions.
Which heated products are best for commuting?
It depends on your riding style. Well-equipped gloves such as the Progress 3.0, Rafino, and Azra are suited to longer rides. The Foton 2.0, Unite 2.0, and Evolve are designed for everyday use. For the upper body, the Ascent or Nucleo heated down jackets are more suitable for commuting than the Centre jacket. The Lava 2.0 socks can add extra warmth to your feet.
Which heated products are best for long-distance touring?
It depends on your riding style. Well-equipped gloves such as the Progress 3.0, Rafino, and Azra are suited to longer rides. The Centre jacket is designed for touring, while the Centre pants and Lava 2.0 socks can add warmth to the lower body.
Which heated products are recommended for extreme cold?
For very cold conditions, products with a direct motorcycle connection are recommended. The most-seen combination is a Centre jacket, Centre pants, and Lava 2.0 socks, together with either the Progress 3.0 gloves or the combination of two gloves: Helio (heated base layer glove) and Lazular (waterproof outer glove).

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